Outsourced IT Helpdesk

Many small to medium businesses see supporting their own IT systems as a way to save money when budgets are tight, however, it can be a very time consuming and frustrating responsibility. 

Managing your own internal IT also comes with inherent risks, especially if you have a small team or single IT person. You need to have business contingencies for illness, holiday leave, or unexpected staff departures. Can your internal IT person or team dedicate enough time to provide reliable, consistent IT support? And do you have the budget to provide them with regular training in new technologies? Outsourced IT Helpdesk services can be a cost-effective way to deliver an expert, reliable, IT helpdesk, that takes the hassle and risk out of delivering this yourself.

We Save Our Clients Money

Professional Services Firm:
We've saved a professional services business with 30 staff members over $500,000 during their first year after they switched to an outsourced IT helpdesk model by:
• Reducing the amount of weekly downtime
• Providing highly responsive and pro-active helpdesk service.

Manufacturing Business:
We've also saved a manufacturing business with 80 staff over $60,000 in reduced support costs in a 12month period.

Talk To Surety IT today to see how we can help you save!

You can expect
  • Great Customer Service
  • Experienced IT Team who know your IT systems
  • Guaranteed Response Times
  • Out-of-Hours Support
  • Fixed Monthly Fee for unlimited business hours support
  • Flexible Support Plans with onsite support
  • Dedicated Customer Relationship Manager

Pro-active Support

At Surety IT, we take the time to listen, and to really understand your business and current challenges. We then work in partnership with you to develop a suitable IT Strategy and Roadmap. Our collaborative approach ensures you are comfortable with the strategy before implementation. It also means we check-in regularly to ensure the service or solution is delivering your expected outcomes.

"The help that we get on daily computer issues is fantastic. We have over the years used many different software and service providers and I'd rank Surety IT at the top."

Bernard Schreiber - Managing Director
Scody Performance Wear

Key Features

  • Guaranteed response time
  • Fixed cost per month
  • Flexible support plans
  • Out of hours service
  • Best practice advice
  • Customer Relationship Manager
  • No unexpected invoices
  • Improved IT systems reliability
  • Pro-active service

Find out more about our Outsourced IT Helpdesk.

Call Surety IT today on 1300 478 738 to find out more about how we can take the hassle out of your IT systems management, or complete the enquiry form below.

We'd love to hear from you!

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