Outsourced IT Helpdesk
Many small to medium businesses see supporting their own IT systems as a way to save money when budgets are tight, however, it can be a very time consuming and frustrating responsibility.
Managing your own internal IT also comes with inherent risks, especially if you have a small team or single IT person. You need to have business contingencies for illness, holiday leave, or unexpected staff departures. Can your internal IT person or team dedicate enough time to provide reliable, consistent IT support? And do you have the budget to provide them with regular training in new technologies?
Outsourced IT Helpdesk services can be a cost-effective way to deliver an expert, reliable, IT helpdesk, that takes the hassle and risk out of delivering this yourself.
Professional Services Firm:
We've saved a professional services business with 30 staff members over $500,000 during their first year after they switched to an outsourced IT helpdesk model by:
• Reducing the amount of weekly downtime
• Providing highly responsive and pro-active helpdesk service.
We've also saved a manufacturing business with 80 staff over $60,000 in reduced support costs in a 12month period.
Talk To Surety IT today to see how we can help you save!
- Great Customer Service
- Experienced IT Team who know your IT systems
- Guaranteed Response Times
- Out-of-Hours Support
- Fixed Monthly Fee for unlimited business hours support
- Flexible Support Plans with onsite support
- Dedicated Customer Relationship Manager
At Surety IT, we take the time to listen, and to really understand your business and current challenges. We then work in partnership with you to develop a suitable IT Strategy and Roadmap. Our collaborative approach ensures you are comfortable with the strategy before implementation. It also means we check-in regularly to ensure the service or solution is delivering your expected outcomes.
Bernard Schreiber - Managing Director
Scody Performance Wear
- Guaranteed response time
- Fixed cost per month
- Flexible support plans
- Out of hours service
- Best practice advice
- Customer Relationship Manager
- No unexpected invoices
- Improved IT systems reliability
- Pro-active service
Read more about our IT Systems Crisis Review.
Read the five reasons why managed IT services will help you sleep better at night.
Find out more about our Outsourced IT Helpdesk.
Call Surety IT today on 1300 4 787 389 to find out more about how we can take the hassle out of your IT systems management, or complete the enquiry form below.