Outsourced IT Helpdesk

If you're involved in running a small or medium business then you know budgets can be tight and anything you invest in needs to be cost-effective and beneficial. But yet for many businesses supporting their own IT systems internally is a very time consuming and frustrating task. 

When you look at it closely it doesn't necessarily make good finanical sense either.  If you are relying on a single internal IT person what happens when they are sick?  What happens when they are on leave?  Are they able to provide consistent, reliable, responsive service or they being stretched too thin?  What happens if your IT person leaves suddently? Is your business being held back because your internal IT person isn't comfortable with new technologies or is happy keeping the status quo? It also makes financial sense.

Great client outcomes 

We've saved a professional services business with 30 staff members over $500,000 during their first year after they switched to an outsourced IT helpdesk model by reducing the amount of downtime they were experiencing per week and providing an extremely reponsive and pro-active helpdesk service.

We've also saved a manufacturing business with 80 staff over $60,000 in reduced support costs for a 12 month period. There are many other success stories like that we can share with you. If you are struggling with any of these scenarios then you need to look at an outsourced IT helpdesk model.

You can expect
  • Great customer service
  • A full team of experienced engineers with knowledge of your IT systems
  • Guaranteed response times & out of hours support
  • Fixed monthly fee for unlimited business hours support
  • Flexible support plans that provide on-site support when needed
  • Dedicated Customer Relationship Manager

Pro-active rather than reactive support

When we engage with a new customer our approach is completely collaborative. We firstly listen then understand what the challenges are around the business, not just in terms of technology but ‘big’ picture challenges so we can get a more complete understanding of what’s going on.

We work in partnership with the business stakeholders to develop a suitable strategy and roadmap that meets the challenges and expectations of our clients. All the while ensuring that our clients are comfortable with the approach and outcomes.

"The help that we get on daily computer issues is fantastic. We have over the years used many different software and service providers and I'd rank Surety IT at the top."

Bernard Schreiber - Managing Director
Scody Performance Wear

Key Features

  • Guaranteed response time
  • Fixed cost per month
  • Flexible support plans
  • Out of hours service
  • Best practice advice
  • Customer Relationship Manager
  • No unexpected invoices
  • Improved IT systems reliability
  • Pro-active service

You shouldn't have to rely on a single person who has all of the IT systems knowledge in their head when we provide an affordable, responsive, reliable and awarding winning outsourced IT helpdesk service. If you're not happy with the support you're getting, then check out the 5 reasons why managed IT services will help you sleep better at night.

Find out more about our Outsourced IT Helpdesk.

Let's catch up up for a coffee, we'll buy! If your IT systems are slowing you down or your IT person is not providing the service you need and you need help now, call us today on 1300 4 787 389, email us or complete the enquiry form below and ask us about our IT Systems Crisis Review.

We'd love to hear from you!

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