Outsourced IT Helpdesk

A cost-effective outsourced IT helpdesk is a Surety!

If you're involved in running a small or medium business then you know budgets can be tight and anything you invest in needs to be cost-effective and beneficial.  But yet for many businesses supporting their own IT systems internally is a very time consuming and frustrating task.

When you look at it closely it doesn't necessarily make good finanical sense either.  If you are relying on a single internal IT person what happens when they are sick?  What happens when they are on leave?  Are they able to provide consistent, reliable, responsive service or they being stretched too thin?  What happens if your IT person leaves suddently? Is your business being held back because your internal IT person isn't comfortable with new technologies or is happy keeping the status quo?

It also makes financial sense!

We've saved a professional services business with 30 staff members over $500,000 during their first year after they switched to an outsourced IT helpdesk model by reducing the amount of downtime they were experiencing per week and providing an extremely reponsive and pro-active helpdesk service.

We've also saved a manufacturing business with 80 staff over $60,000 in reduced support costs for a 12 month period. There are many other success stories like that we can share with you. If you are struggling with any of these scenarios then you need to look at an outsourced IT helpdesk model.

How you'll benefit:

  • Great customer service
  • A full team of experienced engineers with knowledge of your IT systems
  • Guaranteed response times
  • Fixed monthly fee for unlimited business hours support
  • No issues over annual or sick leave
  • No reliance on a single person
  • Flexible support plans that provide on-site support when needed
  • Shared knowledge within team
  • Full documentation
  • Best practice advice
  • Dedicated Customer Relationship Manager
  • No unexpected invoices
  • Improved IT systems reliability
  • Out of hours support
  • Pro-active service

You shouldn't have to rely on a single person who has all of the IT systems knowledge in their head when we provide an affordable, responsive, reliable and awarding winning outsourced IT helpdesk service.

If you're not happy with the support you're getting, then check out the 5 reasons why managed IT services will help you sleep better at night.

Let's catch up up for a coffee, we'll buy! If your IT systems are slowing you down or your IT person is not providing the service you need and you need help now, call us today on 1300 4 787 389, email us or complete our enquiry form  here and ask us about our IT Systems Crisis Review.

Bernard Schreiber from Scody Performance Wear talks about the support they receive from Surety IT