IT Support

If you're like most businesses, your most time consuming and frustrating IT task is supporting the day to day running of your IT systems.

Whether it be a computer not starting up, the server crashing or a printer not working, you've got much better things to do with your time than fire-fight problems. Smart companies are outsourcing more and more of their IT administrative functions, and for really good reason!

Sure[Net] IT Support  

Our Sure[Net] IT Support package, is an easy and affordable way to access high quality business IT support, customised to suit the specific needs of your business.

It provides a range of proactive business IT support services to optimise your technology investment while maximising the productivity of your people and business.

We can work with or as an alternative to your existing business IT support teams, Sure[Net] packages can be as simple as helpdesk tasks and escalations, to more complex requirements, such as onsite maintenance, systems integration and fixed price projects.

You can expect
  • Tailored business IT support solutions for your business
  • Pro-active rather than reactive support
  • Structured and clear plans
  • Fixed monthly costs, no unexpected invoices
  • Improved IT systems reliability
  • Unlimited remote and telephone support
  • On-site support when required
  • Assistance with IT Strategy and IT Roadmaps
  • A dedicated Customer Relationship Manager

Our Solutions Path

Your business' operations are too important to be left to inadequate technical support - it costs too much in time, money and resources. You need to outsource to the best as it provides the best financial return (not to mention your business will run more effectively).

We provide tailored business IT support packages with our  Sure[Net] IT Support developed using our solutions path and create confidence within our customers that their IT systems are being well looked after and they are receiving the support they want.

"They provide me as the business owner with the confidence I need to have in my IT support and technology strategy partner.  I know I can trust them to provide me with the best advice for my business as they have taken the time to understand what the business drivers and critical aspects are."

Trish Hale, Director - Robins Accountants

Key Features

  • Support when you need it
  • Great service
  • 24 x 7 x 365 support
  • Tailored support plans
  • Unlimited on-site, remote and phone support
  • Proactive support
  • Guaranteed response times
  • Plain English-speaking engineers
  • One number to call

Don’t settle for standard business IT support services when we have the solutions to make affordable, smooth and reliable IT support a reality. If you're not happy with the IT support you're getting, then check out the 8 critical questions you should ask when dealing with IT suppliers.

Find out more about our IT Solutions.

If your IT systems are slowing you down or your IT provider is not providing the service you need and you need help now, call us today on 1300 478 738, email us or complete our enquiry form below and ask us about our IT Systems Crisis Review.

We'd love to hear from you!

First Name
Last Name
E-mail Address
Phone Number
How can we help?