Managed IT Services

One of the main challenges you face runnning a business is supporting the day to day running of your IT systems. Your time is precious and rather than continually fire-fighting IT issues, you'd rather spend your time building value, efficiencies and profitibility. 

Outsourcing to SuretyIT will provide you with the best financial return, not to mention your business will run more effectively. You'll have your own local Brisbane based IT team, that works for you, as well as your own Customer Relationship Manager and Service Delivery Manager to ensure that you are receiving the service you want.

Sure[Net] Managed IT Services 

Our Sure[Net] managed IT service packages, are an easy and affordable way to access high quality IT support and advice, customised to suit the specific needs of your business. It provides a range of proactive IT support services to optimise your technology investment while maximising the productivity of your people and business.

We can work with or as an alternative to your existing business IT support teams. Sure[Net] packages can be as simple as helpdesk tasks and escalations, to more complex requirements, such as onsite maintenance, systems integration, fixed price projects and IT strategy.

You can expect
  • A dedicated Customer Relationship Manager
  • Locally based technical team
  • Tailored/flexible plans suited to your business and your budget
  • Honest advice and guidance
  • Guaranteed response times
  • Fixed monthly costs
  • Improved IT systems reliability

Pro-active rather than reactive support

When we engage with a new customer our approach is completely collaborative. We firstly listen then understand what the challenges are around the business, not just in terms of technology but ‘big’ picture challenges so we can get a more complete understanding of what’s going on.

We work in partnership with the business stakeholders to develop a suitable strategy and roadmap that meets the challenges and expectations of our clients. All the while ensuring that our clients are comfortable with the approach and outcomes.

"Surety IT are great to work with.  They are really friendly and approachable. Nothing is too much trouble. It's a really good partnership"

Sue Owen General Manager (Business Services)
Chesterfield Australia

Key Features

  • $0 set-up fee
  • 3 month trial
  • Fixed cost per month
  • Professional business hours helpdesk
  • Out of hours service
  • Unlimited on-site, remote, phone support
  • Pro-active maintenance of infrastructure
  • 24x7x365 monitoring of critical systems
  • 3rd party vendor liasing
  • Meaningful monthly reporting
  • Backup management
  • Security management
  • Anti-virus management
  • Anti-spam management
  • Web filter management

If you're not sure about Managed IT Services then check out - 5 reasons why managed IT services will help you sleep better at night.

Find out more about our Managed IT Services.

If your IT systems are slowing you down or your IT provider is not providing the service you need and you need help now, call us today on 1300 4 787 389, email us or complete our enquiry form below and ask us about our IT Systems Crisis Review. Let's catch up for a coffee (or tea)!  We'll buy!

We'd love to hear from you!

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