IT Helpdesk

For most businesses supporting their own or getting support for their IT systems is a very time consuming and frustrating task. When things go wrong you want it fixed quickly and painlessly because downtime is lost money.  . 

You need an IT helpdesk that is responsive and is great at keeping you up to date, that fixes problems when they arise, that can be pro-active rather than just 'band-aiding' fixes and talks to you in plain English with no technical jargon. Smart companies are using outsourced IT helpdesks more and more for their IT support, and for really good reason!

Don't settle for sub-standard service 

Ensure that you don't settle for reactive IT support that seems to be firefighting issues without fully addressing them. Your business' operations are too important to be left to IT helpdesks that take days to respond and don't fix problems permanently - it costs you too much in time, money and resources.

You need to outsource to the best as it provides the best financial return (not to mention your business will run more effectively).

You can expect
  • Guaranteed response times
  • Plain English speaking with no technical jargon
  • A clear escalation path
  • Fixed monthly costs
  • Improved IT systems reliability
  • Unlimited remote and telephone support
  • Out of hours support and on-site support when required
  • A dedicated Customer Relationship Manager

Pro-active rather than reactive support

When we engage with a new customer our approach is completely collaborative. We firstly listen then understand what the challenges are around the business, not just in terms of technology but ‘big’ picture challenges so we can get a more complete understanding of what’s going on.

We work in partnership with the business stakeholders to develop a suitable strategy and roadmap that meets the challenges and expectations of our clients. All the while ensuring that our clients are comfortable with the approach and outcomes.

"Attitude and reliability have been excellent. The relationships that my team have been able to form with key people inside the helpdesk as well as key technical people has been excellent. It's been a really positive engagement."

Sam Cavallaro - Managing Director
General Petroleum Oil Tools

Key Features

  • Great customer service
  • Guaranteed response times
  • Pro-active rather than reactive support
  • Plain English speaking
  • No technical jargon
  • A clear escalation path
  • Single point of contact
  • Fixed monthly costs
  • No unexpected invoices
  • Improved IT systems reliability
  • Unlimited remote support
  • Unlimited telephone support
  • Out of hours support
  • On-site support when required
  • A dedicated Customer Relationship Manager

Don't settle for sub-standard IT helpdesk service when we provide an affordable, responsive, reliable and awarding winning IT helpdesk service. If you're not happy with the support you're getting, then check out the  8 critical questions you should ask when dealing with IT suppliers.

Find out more about our Managed IT Services.

If your IT systems are slowing you down or your IT provider is not providing the service you need and you need help now, call us today on 1300 4 787 389, email us or complete our enquiry form below and ask us about our IT Systems Crisis Review. Let's catch up for a coffee (or tea)!  We'll buy!

We'd love to hear from you!

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