How Confident Are You in Your Business IT Strategy?
I’ve recently been engaged by two Queensland based businesses in very different situations with regards to their IT infrastructure. They are in completely different business verticals but are experiencing the same set of broad challenges – mobility, business continuity and reliability being the three key.
Unfortunately with one I am reviewing a solution that has already been implemented. The business has spent hundreds of thousands of dollars but it has not delivered the performance and operational benefits that it was promised by the third party. The solution that the business agreed to has not only cost them money but also resulted in a loss of productivity, efficiency and above all staff morale has taken a major hit. Computer systems are virtually unusable in branch offices and with the solution that has been implemented, there is no chance of it working correctly in its current form.
The employee frustration around their computer systems has reached such an exasperated level that the board is now directly involved in resolving this so they can run the business.
The business in question now has to pay someone else to fix problems that they’ve already spent considerable time and money trying to rectify in the first place.
The other business I am working with has a strategy in place but hasn’t implemented it. They have brought me in as an independent expert to review their plans and the direction they are intending to go.
The benefit of this approach is that I am able to bring fresh ideas to the business and identify items that the IT stakeholders in the business are possibly too close to see. There could be a case of “it’s the way we’ve always done it” or “we’ve always used them” which mightn’t be the best approach.
I have made a number of recommendations around their current environment and the strategy that should be implemented, and in fact this is broadly in line with what the business IT strategy is. What I have been able to do with my review is to bring confidence to the IT stakeholders in the business that they are on the right path and if they engage the right partners that design the right solution, they will end up with a solution that they want and need.
By spending that little bit of time up-front and getting a trusted independent technology expert to review your strategy and solution and give you sound advice and recommendations, you can save yourself a whole lot of time and money in the long run.
I’ve seen this so many times where businesses implement a solution only to find it’s not fit for purpose, whether that’s an infrastructure solution or a specific application.
Many business owners and decision makers don’t have the knowledge needed to make a decision on IT strategy just like I don’t have the knowledge to make a decision on legal issues and finance without first speaking to someone that earns my trust and knows that they are talking about.
Unfortunately we see this as a common issue; businesses come to us in desperation and frustration when they’ve spent a considerable amount of money on a solution that doesn’t deliver what they want. My advice is spend some time up front doing due diligence on the strategy and solution you’ve developed.
If that means engaging an expert who is going to give you independent, impartial advice then verifies or questions some aspects of your solution then it’s money and time well spent.
There is a common saying “You don’t know what you don’t know” and if someone with the relevant expertise can help you with the “don’t know” parts then you’re going to end up with a better solution and strategy.
How do you find the right technology or expert or partner? For starters check out these articles that I’ve written previously –
About the Author
Geoff is a highly experienced and skilled Technology Director at Surety IT. His knowledge is based on years of industry experience having created customised, stable, well performing systems both for multi-national companies in the UK and Australia and Surety IT customers.
Surety IT can help you create the right system to enhance your business, ensuring you know how it is right for you and how to use it. We will tailor a solution to suit your needs with leading systems, local support and more, building your vision for a more flexible and capable business.