Seven Steps to Developing a Technology Strategy


Many businesses struggle with implementing technology.  IT systems don't work how they want them to, IT projects cost more than they anticipate, or they spend their time constantly fighting issues and unreliable IT systems, impacting the profitability of the business.  One of the main reasons for this is that businesses focus on the what rather than the why.    

In order to help you with these challenges and frustrations, we've put together seven key actions you should take to assist you in making your technology implementations a success.

Build a team

Put together an internal team that consists of business stakeholders both executive and operational managers that know the business.  Not all of your stakeholders have to technology minded, but they need to know the processes and have an understanding of the business.

If you don't have the internal skills to create and develop a technology strategy then look to engage an external expert who can assist.

Align with business objectives

Review your business strategy and ensure that the technology strategy fits with what the business strategy and objectives are.  Where does the technology strategy fit in?  What are the priorities?

Align with existing situation

Review and understand what you've already got in terms of technology.  Are there any constraints in place?  What's the current End of Life of equipment and how will that impact what's in the strategy?    

Figure 1 - 7 step technology strategy process

Create a plan

Create a plan that maps out what exactly needs to happen during the next two to three years.  Develop a roadmap so you know how to get there and what projects need to be delivered along the way.  Allocate budgets so that there are no large unexpected expenses and prioritise.
   
Create a framework

Put controls around the strategy.  Some questions you will need to address are:

  • How is it going to be implemented?  
  • What is the decision making process for future technology?  
  • What if other priorities, challenges, changes arise?  
  • How will they be dealt with?  
  • How is success measured?


Manage IT

Manage the different parts of the process and individual projects that make up the strategy.

  • Who is responsible for delivering the overall strategy?
  • Is that person internal or external?
  • Who is responsible for delivering the different parts of the strategy?
  • What resources are going to be required for delivering it?
  • Do you have the skills internally?
  • How will the strategy the implemented?


Refine IT

A technology strategy is not a 'set and forget' document, it needs to be reviewed regularly to ensure that the strategy is current, is still in line with business objectives and will still deliver what the business needs.


If you'd like any further information, assistance with your IT strategy or technology or you don't know where to start please call us on 1300 478 738  or email us at info@suretyit.com.au.

About the Author

Geoff Stewart is a highly experienced and skilled IT Challenger at Surety IT. His knowledge is based on years of industry experience having created customised, stable, well performing systems both for multi-national companies in the UK and Australia and Surety IT customers.

Surety IT’s mission is to address and overcome the 4 biggest problems businesses have with their IT systems and support which are: poorly performing systems, unreliable systems, unresponsive IT support and poor IT related advice. 

We’ve developed a proprietary process that allows us to do that by: thoroughly understanding your business requirements, gaining an in-depth knowledge of your IT systems, identifying mission critical technology issues vital to your business performance and ensuring our ‘Solution Path’ process is specifically designed and tailored for you with value based solutions and support.

Call us today at 1300 478 738 or email geoff@suretyit.com.au to find out more about how we go about achieving these outcomes.