Five reasons why managed IT services will help you sleep better at night

Managed services providers (MSPs) are lifesavers.  

Dealing with technical IT issues can cause many a sleepless night for business owners and managers. But with MSPs, your life could become a whole lot easier. An MSP is a third-party IT company that business owners, managers and even IT teams can call upon to manage IT equipment and services – anything from software updates to backup solutions and security systems.

According to a report by industry trade group CompTIA in March last year, more than 70% of small and medium businesses occasionally, or sometimes more, used a third-party IT company during a 12-month period.

Here are five reasons why an MSP will help you sleep better at night:

1. Experienced and focussed professionals

Most small and medium businesses don’t have the resources for a dedicated IT team. Staff have to manage their own IT systems, juggling IT with the tasks they are actually getting paid to do. This isn’t helping anyone. Staff aren’t giving their job their full attention and IT systems aren’t reaching their full potential.

Even some businesses with dedicated IT teams struggle to keep up at times. IT managers are so busy handling daily helpdesk tasks that they don’t get time to focus on the long-term goals of the business.

By partnering with an experienced team of outside experts, you could free up your staff to focus on the things that really matter.

2. Save money in the long run

Budgets for most businesses are tight. You want to invest your hard earned money in the best way and for some managers, that doesn’t include third-party IT services. However, using an MSP could save you a lot of money in the long run.

An MSP can fix your IT weaknesses and make your operations more productive. This means better efficiency and lower IT costs.

For example, are your IT systems as secure as they should be? Imagine if you had a serious computer disaster. How much would it cost you to recover and recoup lost business? An MSP can improve your security, preventing incidents from happening in the first place, saving you money that would have been lost.

MSPs offer a full range of IT expertise at an affordable cost. They have transparent billing models so you know exactly what you’re paying for, allowing you to plan your IT budget without worrying about hidden fees or unexpected costs.

3. Preventing future problems

Unfortunately, many business have a reactive mindset when it comes to IT: when it breaks, you fix it. But, imagine how much better it would be if you could prevent the problem in the first place.

An outside expert has the time to help you take a more proactive stance on IT issues. They will make sure you don’t miss a software or firmware update. Things like this keep your computers and devices running smoothly and securely for a longer time, avoiding small and large problems that may otherwise have led to downtime.

4. Fast response for IT problems

What happens if you encounter an IT problem but your in-house IT person is sick or on holidays? You could be facing a lot of downtime and that can be extremely expensive. The longer an IT problem goes unfixed, the more likely you are to lose money.

Most MSPs provide you with a fast way to contact their IT experts as soon as you need them.  By appointing an MSP now, you can have a reliable expert on-call to address any issues, small or large, no matter when they occur.

5. Keep up to date

Technology moves fast and if you don’t keep up, your competitors could get the edge.

Since MSPs are already familiar with your IT systems and equipment, they will know the best way for you to keep up to date when it comes to hardware and software that is compatible with your existing systems. They can keep up with technology for you, helping you plan your IT and business growth in a beneficial way.

If you're not getting the support and service you need or want to find out more about how Managed IT Services can help your business then call us today on 1300 478 738 or email us.


About the Author

Geoff Stewart is a highly experienced and skilled Technology Director at Surety IT. His knowledge is based on years of industry experience having created customised, stable, well performing systems both for multi-national companies in the UK and Australia and Surety IT customers.

Surety IT can help you create the right system to enhance your business, ensuring you know how it is right for you and how to use it. We will tailor a solution to suit your needs with leading systems, local support and more, building your vision for a more flexible and capable business.

Call us today on 1300 478 738 or email to discuss your requirements.