Why Choose us?
We're recognised as the best!
We've been finalists at the ARN ICT National Awards in 2013, 2014, 2015 and 2016 and we've won the Australian Achievers Award for Customer Service in Queensland in 2015 and 2016.
More importantly for us though, we've been recognised outside of our industry as leaders. We were selected as CCIQ's technology partner for 2014 and have been invited to present at Victorian Leaders, Queensland Leaders, the Australian Institute of Management, the CEO Institute and the Irish Australian Chamber of Commerce events during 2016.
Your business's operations are our number 1 priority
It’s easy to say but we understand we’re a customer service business first and foremost, before we are a technology company. It doesn’t matter how innovative the technologies or our technical skills are, without you, they mean nothing.
We're so confident about our service that if you sign a contract with us and you're not happy we'll let you terminate the contract after 3 months without penalty.
As part of our solutions path we’ll understand your business and your requirements and collaborate with you on a clear plan to tackle priority issues as well as develop an IT roadmap that’s suitable for you.
Value driven solutions and support
Many businesses view IT as a necessary evil and an expense. We'd like the opportunity to prove to you that IT is a critical investment for your business, that will help your business perform more efficiently, saving you time and money, allowing at the same time to increase profitability.
We understand cash flow can be an issue that’s why our solutions path has been ingrained into everything we do. We'll work with you and produce a roadmap around priorities and collaborate with you over timings, ensuring that you understand the work that needs done and why, instead of blinding you with technical jargon.
We perform each project for a fixed price so if it takes us longer, then that’s on us plus you will not get any unexpected invoices for support.
Accountability and Ownership
We encourage our employees to take personal ownership of your IT support and service issues, even if they’ve escalated the job to a specialist. They work as a team and cross-check with each other, to ensure the task is properly completed, all overseen by our Service Delivery Manager.
- We’ve invested in a Customer Relationship Manager, your advocate within our business, so if there are any service delivery issues, they will take them on, on your behalf, escalate them and resolve them, all the while keeping you up to date with what’s happening.
- We stress the importance of timely and clear communication as well and like many providers, we recognise plain speaking is a key element in our service to you.
Honesty and Professionalism
Culture is extremely important to us, our company values and mantras aren’t just paper statements. This is a stimulating and fun place to work. Happy and smart people create better service.
We’ll be completely honest with you, it’s the best way to create trust and a long lasting partnership.
Although you’re our number 1 priority when it comes to our objectives, it doesn’t mean that we neglect technology. We’re fully committed to learning, training and certification.
We’re vendor agnostic so what we’ll not do is try to implement a solution because we are partners with that vendor. We’ll provide a tailor-made, value driven solution with a vendor that fits your business’ uniqueness.
Collaboration and partnership
We don’t try to blind you with technical terms and jargon. We want you to understand the solutions we are recommending and why from a business level , to ask questions and work in collaboration with us in developing suitable solutions.
We want our work for you to be a long term partnership.
We are focused on delivering value driven solutions and great support for you so we concentrate on the areas that we’re good at and don’t try and deliver solutions that are outside of our expertise.
We have however developed very strong partnerships with businesses in other areas of technology that enable us to provide you with a comprehensive service.
Call 1300 4 SURETY (787389) or send us an email today to discover how we will create confidence in your business with IT solutions and support that make sense and are right for you.